saku89 is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our Platform. Please read this document carefully.
Your Privacy Matters: This Privacy Policy describes how saku89 ("we," "us," "our," or the "Platform") collects, processes, stores, and protects your personal data. By creating an account or using any services on saku89, you consent to the data practices described in this Policy. If you do not agree with our privacy practices, please do not use our services.
saku89 operates as an online betting and gaming platform serving users primarily in Indonesia. We process personal data in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) where applicable, Indonesia's Electronic Information and Transactions Law (UU ITE), and other relevant privacy frameworks.
This Privacy Policy applies to all personal data we collect through:
This Policy does not apply to third-party websites or services linked from our Platform. We are not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies before providing any personal information.
saku89 is the data controller responsible for your personal information. For privacy-related inquiries, data access requests, or concerns about how your information is handled, please contact:
Email: [email protected]
General Support Email: [email protected]
Response Time: Privacy inquiries are typically answered within 48–72 hours.
When you register an account, complete KYC verification, or interact with our Platform, you provide the following categories of personal data:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, age verification, KYC compliance, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communication, transaction notifications, customer support |
| Financial Data | Bank account numbers, e-wallet IDs, payment card details (last 4 digits), transaction history | Processing deposits and withdrawals, payment verification, anti-money laundering checks |
| Account Credentials | Username, password hash, security questions, 2FA tokens | User authentication, account security, login management |
| Verification Documents | Copies of ID cards, passport photos, selfie verification images, proof of address documents | KYC verification, compliance with anti-fraud and AML regulations |
| Support Communications | Live chat transcripts, email correspondence, WhatsApp messages, complaint records | Customer service, dispute resolution, platform improvement |
When you access and use saku89, we automatically collect technical and behavioral data, including:
This data is collected using cookies, web beacons, server logs, and similar tracking technologies. For detailed information on cookies, see Section 9 below.
We may receive limited data from third-party sources to verify your identity or prevent fraud:
saku89 processes your personal data for the following purposes, based on legal grounds including contractual necessity, legal obligations, legitimate interests, and your explicit consent:
Legal Basis: Performance of contract (providing the services you registered for)
Legal Basis: Legal obligation and legitimate interest (compliance and security)
Legal Basis: Performance of contract and legitimate interest (customer service)
Legal Basis: Your consent (you may opt out at any time — see Section 8.3)
Legal Basis: Legitimate interest (platform improvement and business operations)
Legal Basis: Legitimate interest (security, fraud prevention, and user protection)
saku89 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality and data protection agreements:
We engage third-party service providers to perform functions on our behalf, including:
These service providers are contractually obligated to process your data only for the specific purposes we authorize and to implement appropriate technical and organizational security measures.
saku89 integrates games from licensed third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and others. When you play a game, limited session data (game ID, bet amounts, outcomes) may be shared with the game provider for gameplay functionality and RNG verification. Game providers do not receive your identity data (name, email, phone number) or financial data (bank account details).
We may disclose your personal data to government authorities, regulators, law enforcement agencies, or courts if required by law or if we believe in good faith that such disclosure is necessary to:
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor organization. We will notify you via email and/or a prominent notice on our Platform before your data is transferred and becomes subject to a different Privacy Policy.
We may share aggregated, anonymized, or de-identified data (which cannot be used to identify you personally) with business partners, advertisers, or researchers for analytical, marketing, or research purposes. This aggregated data does not constitute personal data under privacy laws.
saku89 implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee absolute security. If you suspect unauthorized access to your account, contact us immediately at [email protected].
saku89 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Profile Data | Duration of account activity + 5 years after account closure | Legal obligation (AML, tax regulations), dispute resolution |
| Transaction Records | 7 years from transaction date | Legal obligation (financial record-keeping, audit requirements) |
| KYC Documents | 5 years after account closure | Legal obligation (identity verification, regulatory compliance) |
| Support Communications | 3 years from last communication | Customer service quality assurance, dispute resolution |
| Marketing Consent Records | Duration of consent + 2 years after withdrawal | Legal obligation (proof of consent, GDPR compliance) |
| Session Logs and Analytics | 12 months | Platform improvement, security monitoring |
You may request account closure at any time by contacting Customer Support. Upon account closure:
Accounts with no login activity for 24 consecutive months are classified as "dormant." Dormant accounts may be subject to an inactivity fee (if stated in our Terms and Conditions) and may be closed automatically after 36 months of inactivity. You will receive email notifications before any dormant account closure.
Depending on your location and applicable laws (including GDPR for EU residents and UU ITE for Indonesian residents), you have the following privacy rights:
You have the right to request a copy of the personal data we hold about you. To exercise this right, contact [email protected] with a clear description of the data you wish to access. We will provide the requested information in a structured, commonly used, and machine-readable format (e.g., PDF or JSON) within 30 days of your request.
If any of your personal data is inaccurate or incomplete, you have the right to request correction. You can update most information (email, phone number, address) directly in your Account Settings. For changes requiring verification (name, date of birth), contact Customer Support with supporting documentation.
If you consented to receive promotional emails or SMS messages, you may withdraw your consent at any time by:
Withdrawing marketing consent does not affect transactional communications (deposit confirmations, security alerts).
You may request deletion of your personal data in certain circumstances, such as:
However, we may retain data if required by legal obligations (AML regulations, tax laws, court orders) or for the establishment, exercise, or defense of legal claims. To request erasure, contact [email protected].
You may request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store your data but not use it (except with your consent or for legal claims).
You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider. This right applies to data you provided to us with your consent or under a contract.
You may object to processing of your personal data based on legitimate interest grounds. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
If you believe saku89 has violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. For Indonesian residents, this may be the Ministry of Communication and Information Technology (Kominfo).
saku89 primarily serves users in Indonesia, and your personal data is stored on servers located within secure data centers. However, some of our service providers (cloud hosting, payment processors, KYC verification providers) may be located outside Indonesia, including in jurisdictions that may not provide the same level of data protection as Indonesian or EU law.
When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:
For more information about our international data transfer practices, contact [email protected].
saku89 is strictly for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification, and all accounts undergo mandatory KYC checks to confirm the account holder's age.
If we discover that we have inadvertently collected personal data from someone under 21, we will delete that data immediately and permanently close the associated account. If you believe a minor has registered on saku89, please contact us at [email protected] immediately.
saku89 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Privacy and Data Protection team:
[email protected] — For data access requests, erasure requests, consent withdrawal, and privacy inquiries. Response time: 48–72 hours.
[email protected] — For account-related questions, technical issues, and general assistance. Available 24/7 via email and live chat.
When contacting us about privacy matters, please include your account username (do not include your password) and a detailed description of your request. For data access or erasure requests, we may ask for additional verification to confirm your identity before processing your request.
Final Note: By using saku89, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You confirm that you are at least 21 years of age and that you consent to the collection, use, and processing of your personal data as described in this document.
Visit our FAQ for quick answers or review our Terms & Conditions to understand your rights and obligations. Adults 21+ only.
Visit FAQ Terms & Conditions